Frequently Asked Questions
Purchase & Shipping
How do I purchase artwork?
Browse our collection and select your preferred piece. Choose between original artwork or print editions, specify size and material preferences, then proceed to checkout. Payment is accepted via major credit cards (Visa, Mastercard, American Express), Venmo, Zelle, PayPal, and Wise for international customers. Rwandan residents can make payments in local currency via Mobile Money, bank transfer, and credit card.
What's the difference between original artwork and print editions?
Original artwork is the unique, hand-created piece by the artist, complete with provenance documentation. Print editions are high-quality reproductions on premium materials, offering accessibility to the artist's work at various price points. Each print maintains color accuracy and detail fidelity to the original.
Do you ship internationally?
Yes, we ship worldwide. Original artwork ships directly from Rwanda via DHL within 7-14 business days. Print editions are fulfilled through our global network of premium print partners, typically delivered within 2-3 weeks to most destinations.
What are your international shipping rates?
Original artwork shipping of paintings averages $150-250 to North America and Western Europe. Print editions have variable shipping rates manually calculated based on size and destination, to be confirmed by email. All international shipments are sent duty unpaid - customs fees and local taxes are the responsibility of the recipient.
Which countries do you ship to?
We ship artwork globally with limited exceptions. Print editions cannot be shipped to: Afghanistan, Central African Republic, Comoros, Cuba, Falkland Islands, Gambia, Guinea, Iran, Iraq, Kiribati, Libya, Myanmar, Nauru, Russian Federation, Saint Helena, Saint Pierre and Miquelon, Sierra Leone, Solomon Islands, Somalia, Sudan, Syrian Arab Republic, Tajikistan, or Turkmenistan.
How is original artwork packaged for shipping?
Canvas works are carefully removed from frames and shipped in protective packaging to ensure safe transit and optimal shipping rates. Upon arrival, take your artwork to a local framer for professional stretching and framing. All original pieces include a certificate of authenticity and are shipped fully insured. Upon request, we can also send original artworks on the frame, at a higher price point that may offset the cost of local framing on arrival, depending on location. Sculptures, books, and other merchandise are shipped on a case-by-case basis.
Artists & Artwork
How do I learn more about the artists?
Each artwork page includes artist information, artistic background, and inspiration behind the piece. For comprehensive artist profiles and portfolios, visit our Artists section or contact us for detailed biographical information.
How do I know the size of the artwork?
Artwork dimensions are displayed on each product page. Original artwork dimensions and print edition size options are available in the dropdown menu during selection.
Can I commission custom artwork?
Yes, we facilitate commissions with our artist partners. Contact us with your vision, preferred artist (if applicable), size requirements, and timeline. We'll coordinate with the appropriate artist and provide you with a detailed proposal including sketches, timeline, and pricing.
How do I verify artwork authenticity?
All original artwork comes with a certificate of authenticity signed by the artist and KomezArt. This document includes provenance details, creation date, materials used, and artist verification for your records.
How should I care for my artwork?
Original artwork should be kept away from direct sunlight, extreme temperatures, and high humidity. For canvas works, ensure proper stretching and framing with archival materials. Print editions are printed on fade-resistant materials but should also be protected from direct UV exposure. Detailed care instructions are included with each purchase.
Business & Pricing
Why are prices listed in USD?
We price in US Dollars as the international standard for art commerce. International customers pay directly in USD through our standard checkout process. For customers in Rwanda, prices are converted to Rwandan Francs using the official National Bank of Rwanda (BNR) exchange rate on the day of purchase; please see full instructions at the point of checkout. KomezArt is fully compliant with local currency regulations and holds proper authorization for foreign currency transactions.
Where does my purchase money go?
KomezArt operates as a social enterprise supporting Rwanda's artistic ecosystem. Artists set wholesale prices and retain full copyright to their work. Our commission enables operations, marketing, legal compliance, and direct royalty payments to artists for print sales. As we grow, we reinvest in expanding opportunities for Rwandan artists.
What is your return policy?
Original artwork may be returned within 7 days of delivery in original condition, subject to a 25% restocking fee plus return shipping costs. Refunds process within 14 business days. Print editions are final sale due to their custom nature.
Do you offer gift certificates?
Yes, gift certificates are available in any denomination. Contact us directly for secure purchase and delivery of digital gift certificates.
Rwanda-Specific Information
What are your delivery options within Rwanda?
We offer delivery throughout Kigali with flat rates displayed at checkout based on the size of the order. Delivery takes 7-10 business days, with direct contact for delivery coordination.
Can I view artwork before purchasing?
While we don't maintain a showroom, you can view selected print editions at our retail partner 12 Degrés Kigali (18 KG 8 Ave). This partnership allows you to experience print quality and see artwork in person.
Additional Information
How often do you add new artwork?
We continuously add new pieces as artists create them, with major collection updates throughout the year. Subscribe to our newsletter or follow our social media for immediate notifications of new releases and featured artists.
What sizes & materials are available for prints?
Print editions are available in small, medium, and large formats on premium cotton-blend canvas, professionally stretched over wooden frames. Some international orders may require minor cropping to accommodate standard print ratios - we'll provide preview images for approval before production.
Do you offer framing & installation services?
Yes, we provide professional framing and installation services for an additional fee. Contact us at info@komezart.com to discuss your specific needs and receive a custom quote.
Do you offer services for corporate or institutional clients?
Yes, we work with businesses, galleries, and institutions on volume purchases, custom curation, flexible payment terms, coordinated installation, specialized invoicing, and space consultation services. Contact us at info@komezart.com to discuss your specific requirements.
How do I stay updated on new releases?
Subscribe to our newsletter for first access to new artwork, artist spotlights, and exclusive offers. Follow us on social media for behind-the-scenes content and real-time updates.
Do you have other questions?
Contact us directly at info@komezart.com - we try to respond within 36 hours and are here to help make your art acquisition experience exceptional.
Please note: All content on this website is protected by copyright. Reproduction or redistribution without express written permission is prohibited.