FAQs
General
What is Shopify and how does it work?
Shopify is a complete commerce platform that lets you start, grow, and manage a business.
Create and customize an online store
Sell in multiple places, including web, mobile, social media, online marketplaces, brick-and-mortar locations, and pop-up shops
Can I use my own domain name with Shopify?
Yes, you can use your own domain name with Shopify. If you have an existing domain name, you can connect it to Shopify from your store’s admin.
In what countries can I use Shopify?
You can use Shopify in nearly every country in the world.
What currencies does Shopify work with?
You can sell and accept payments in many currencies, depending on what payment provider (also known as third party payment processors or payment gateways) you use.
Ordering
Can I cancel my order?
Once an order is placed, we are unable to alter or cancel at this time. We hope to have a cancellation order one day in the future.
What happens when I receive an order?
Depending on your preferences, you’ll receive an email, mobile app notification, or RSS notification every time your receive an order.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we will take you through the process.