Privacy policy
Privacy Policy
Effective Date: 25 September 2025
Last Updated: 25 September 2025
Information We Collect
Account Information
Name, email address, shipping and billing addresses, phone number, and payment details necessary for order processing and customer service.
Usage Data
Website interaction data, including pages viewed, time spent, and technical information such as IP address and browser type for service improvement and security.
Transaction History
Purchase records, preferences, and communication history to facilitate orders and provide personalized service.
How We Use Your Information
Order Fulfillment
Processing purchases, coordinating shipping, providing customer support, and maintaining transaction records.
Communication
Order updates, customer service responses, and optional marketing communications with clear opt-out options.
Service Improvement
Analyzing usage patterns to enhance website functionality and user experience.
Legal Compliance
Meeting regulatory requirements and protecting against fraud or security threats.
Information Sharing
Service Providers
Sharing necessary information with payment processors, shipping companies, and technical service providers who assist in operations.
Legal Requirements
Disclosing information when required by law, legal process, or to protect rights and safety.
Business Transactions
Information may transfer in connection with business sales, mergers, or acquisitions.
Data Security
We implement industry-standard security measures to protect personal information. However, no transmission method is completely secure, and we cannot guarantee absolute security.
Your Rights
Access and Correction
Request access to or correction of personal information we maintain.
Data Deletion
Request deletion of personal information, subject to legal and business requirements.
Communication Preferences
Opt out of marketing communications while continuing to receive transactional messages.
Regional Rights
Additional rights may apply based on your location, including data portability and processing restrictions.
International Transfers
Personal information may be transferred to countries outside your residence for processing. We ensure appropriate safeguards are in place for such transfers.
Retention
We retain personal information as long as necessary for business purposes and legal requirements.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.
Children's Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
Contact Information
For privacy-related questions:
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Email: info@komezart.com
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Address: 12 KN 48 Street, Kigali, Rwanda
Refund and Return Policy
Effective Date: 25 September 2025
Last Updated: 25 September 2025
Return Eligibility
Original Artwork
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Returns accepted within 7 days of delivery
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Artwork must be in original, undamaged condition
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Original packaging and certificate of authenticity must be included
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Customer responsible for return shipping costs
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25% restocking fee applies
Print Editions
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Final sale - no returns or exchanges accepted due to custom production
Return Process
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Contact info@komezart.com within 7 days of delivery
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Include order number and reason for return
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Receive return authorization and shipping instructions
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Package artwork securely using original materials
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Ship via trackable method with insurance
Refund Processing
Timeline
Refunds process within 14 business days after we receive and inspect returned items.
Method
Refunds issued to the original payment method minus restocking fee and original shipping costs.
Inspection
Returned items are inspected for condition. Items not meeting return requirements may be returned to the customer at their expense.
Damaged Items
International Shipments
Report damage within 72 hours of delivery. Include photos and description. We coordinate with shipping carrier for resolution.
Local Deliveries
Report damage immediately upon delivery. We arrange pickup and replacement or refund.
Exceptions
No returns accepted for:
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Items damaged by customer misuse
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Custom or commissioned works
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Items returned after 7-day window
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Items missing original packaging or authentication
Contact
Questions about returns:
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Email: info@komezart.com
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Include order number and detailed description of issue